I had all my 18 windows replaced over the last summer. I evaluated two contractors and both gave excellent sales presentations and the prices were competitive. I decided to use Crystal Exteriors because I felt the owner of Crystal Exteriors, Edgar Li, was very professional and willing to work with me, in terms of pricing and other issues. The work was done in a professional manner. After the windows were replaced, Edgar himself stopped by few times to make sure that the windows were satisfactory.