Edward K. of Bethesda, Montgomery County, MD 20817

Edward K. of Bethesda, Montgomery County, MD 20817


(Found on CheckBook.org)

We had an excellent experience with Crystal Exteriors. Edgar Li, the president, was always available and checked on the work every day. His advice and suggestions were excellent. We were notified when each section of the job (siding, roofing, gutters, doors) would be started and completed. All the crews were very experienced, worked hard and tidied up when finished. There was not a moment’s worry on our part. Edgar also did extras that were much appreciated (relocated backdoor light, added a porch outlet, changed the garage frame). He recommended and used the highest quality materials. The price was very reasonable, but the value was superior. Highly recommended. First, the best professional advice (from Edgar Li) that we have encountered. He is a graduate engineer, very smart, very experienced, very dependable, always reachable, very quality conscious, very responsible for the quality of the work performed. Could not ask for more. The workers have been with him for years and we watched them in admiration. The work was performed sooner than anticipated. The quality of materials chosen was tops. We were very glad to have “discovered” Crystal Exteriors. We were frustrated in finding an excellent contractor. We had had offers that ranged from one-half to twice as much as what we paid. Most importantly, we had zero confidence in the people that were making those offers. Edgar Li is top notch. We had not met anyone like him.


TESTIMONIALS

Eric C. of Bowie, Prince George’s County, MD 20720

(Found on CheckBook.org) It is refreshing to deal with a business that makes customer satisfaction their number one priority. Evidence of that was the owner, Mr. Edgar Li, not asking for payment until the work was completed and I was satisfied. The whole process from beginning to end was easy. I was given a consultation appointment promptly with Mr. Li. He showed up on the dot at the agreed time, and most importantly, he listened and addressed my needs. I never felt he was recommending a feature just to increase his bottom line. My job included some complications such as: (1) rain coming in and damaging the subfloor which was discovered not long ago when the floor tiles were replaced by another contractor, (2) exterior wood and threshold rotting, (3) having a security wired contact on the door, (4) desire to reuse a recently purchased deadbolt lock, and (5) meeting the Homeowners Association criteria. Every concern was taken care of by Crystal Exteriors. Mr. Li emailed a detailed proposal in the evening, the same day as the consultation. On the day of installation, Jaime (crew leader) patiently listened as I went over some of the details of the job. It was apparent that he was already well briefed by Mr. Li who also came by to oversee the job, although he did not need to stay for the entire day. Jaime has been with Mr. Li for at least 20 years which is a testament of experience. The crew took their time to do the work properly. Also, the plastic tent that they set up in the foyer to keep the cold out was much appreciated since it was February. I got a beautiful ProVia fiberglass door that is factory painted, which means a smooth finish and no painting needed on my part, and sidelites with internal grids which makes cleaning the glass easy. When the job was finished everything worked as it should, including the security system, my house key for the new bottom lock as well as the reused top lock, and the doorbell. If quality is your foremost factor in hiring a contractor, Crystal Exteriors is the definitive choice for door replacement.

READ MORE

Affiliations

Consumers' CheckBook Nonprofit, Independent rating

Let us show you how we can give you superior service

ProVia Certified Installer

We are experts in the installation of all Provia doors

Owens Corning Preferred Contractor

We meet their strict standards for professionalism, business stability and customer service.

Certified Certainteed Master Shingle Applicator

Angies List

We rank high on this list
http://crystalexteriors.com/wp-content/uploads/2018/08/qulaified-logo.jpg

Qualified Remodeler Magazine

Find us on Qualified Remodeler Magazine

Yelp

Read more about us on Yelp

Houzz

Find us on Houzz


©copyright 2019 Crystal Exteriors | design by pixelEYESthis