Eric C. of Bowie, Prince George’s County, MD 20720

Eric C. of Bowie, Prince George’s County, MD 20720


(Found on CheckBook.org)

It is refreshing to deal with a business that makes customer satisfaction their number one priority. Evidence of that was the owner, Mr. Edgar Li, not asking for payment until the work was completed and I was satisfied. The whole process from beginning to end was easy. I was given a consultation appointment promptly with Mr. Li. He showed up on the dot at the agreed time, and most importantly, he listened and addressed my needs. I never felt he was recommending a feature just to increase his bottom line. My job included some complications such as: (1) rain coming in and damaging the subfloor which was discovered not long ago when the floor tiles were replaced by another contractor, (2) exterior wood and threshold rotting, (3) having a security wired contact on the door, (4) desire to reuse a recently purchased deadbolt lock, and (5) meeting the Homeowners Association criteria. Every concern was taken care of by Crystal Exteriors. Mr. Li emailed a detailed proposal in the evening, the same day as the consultation. On the day of installation, Jaime (crew leader) patiently listened as I went over some of the details of the job. It was apparent that he was already well briefed by Mr. Li who also came by to oversee the job, although he did not need to stay for the entire day. Jaime has been with Mr. Li for at least 20 years which is a testament of experience. The crew took their time to do the work properly. Also, the plastic tent that they set up in the foyer to keep the cold out was much appreciated since it was February. I got a beautiful ProVia fiberglass door that is factory painted, which means a smooth finish and no painting needed on my part, and sidelites with internal grids which makes cleaning the glass easy. When the job was finished everything worked as it should, including the security system, my house key for the new bottom lock as well as the reused top lock, and the doorbell. If quality is your foremost factor in hiring a contractor, Crystal Exteriors is the definitive choice for door replacement.


TESTIMONIALS

Amanda S. of Great Falls, Fairfax County, VA 22066

(Found on CheckBook.org)

I’m pleased to describe our very positive experience with Crystal Exteriors. We contracted with Crystal Exteriors to do a multipart renovation of our home in Great Falls, VA, including a new roof, new front and side doors, and a complete resealing/caulking of all of our windows.

Crystal and its owner Edgar Li impressed us as being unusually easy to communicate with and very meticulous in keeping us informed as to intended schedule and progress. Edgar’s crews were extremely hard working and completed high quality work very close to the promised schedule. Edgar also gave us very good advice as to choosing materials and finishes that were appropriate but also economical while taking advantage of new innovations and products. The new doors are perfectly hung and function perfectly. The new roof is beautiful and the new skylights are a real upgrade over the old ones.As in any project, a few items came up that needed to be addressed ( for example a lock incorrectly shipped from the factory) and Edgar and the team addressed them promptly. Cleanup was done well and the team did not leave a mess. We would unhesitatingly hire Crystal Exteriors again.

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