Laura N. of Silver Spring, Montgomery County, MD 20906

Laura N. of Silver Spring, Montgomery County, MD 20906


(Found on CheckBook.org)

After researching front entry doors, we decided to replace our front entry door with a ProVia door (which included a whole new frame with sidelights, hinges, door knobs, etc.). We decided on ProVia because we wanted a high quality, energy efficient, functional door system that would not need repairs or replacement a decade from now. After receiving a couple of quotes from other highly-rated installers, we had Crystal Exteriors come to our home to take measurements. We decided on Crystal Exteriors because in addition to giving us a good price, the owner, Mr. Edgar Li, impressed us as being experienced, informative and professional. There were no games or gimmicks, he was very straightforward in terms of price and information.  The installation exceeded our expectations as well. Mr. Li does not subcontract, his crew is very efficient and skilled and they have worked with him for years. It is clear that Mr. Jaime and another crew member take pride in their workmanship. They took great care to isolate the area around the door with a floor to ceiling plastic drape and worked with great care and respect for our property. Years ago, I used another highly-rated firm to replace our sliders, and while their crew did a good job, they did not isolate the area the way the Crystal Exteriors crew did. Mr. Jaime and his crew go the extra mile. Not only did they replace the visible wood rot around the door, they also replaced hidden rot that they found in the subfloor. They did all of this additional work with absolute thoroughness and for a surprisingly low minimal cost.  To say that we are happy with their work is an understatement. We are beyond pleased with the quality of our door as well as the outstanding experience we had with the installation. In addition, we noticed immediately how much more energy efficient the ProVia door is and that alone definitely makes the upgrade worth every cent. Crystal Exteriors also replaced two windows with ProVia windows and they are extremely energy efficient compared to our original windows.


TESTIMONIALS

Eric C. of Bowie, Prince George’s County, MD 20720

(Found on CheckBook.org)

It is refreshing to deal with a business that makes customer satisfaction their number one priority. Evidence of that was the owner, Mr. Edgar Li, not asking for payment until the work was completed and I was satisfied. The whole process from beginning to end was easy. I was given a consultation appointment promptly with Mr. Li. He showed up on the dot at the agreed time, and most importantly, he listened and addressed my needs. I never felt he was recommending a feature just to increase his bottom line. My job included some complications such as: (1) rain coming in and damaging the subfloor which was discovered not long ago when the floor tiles were replaced by another contractor, (2) exterior wood and threshold rotting, (3) having a security wired contact on the door, (4) desire to reuse a recently purchased deadbolt lock, and (5) meeting the Homeowners Association criteria. Every concern was taken care of by Crystal Exteriors. Mr. Li emailed a detailed proposal in the evening, the same day as the consultation. On the day of installation, Jaime (crew leader) patiently listened as I went over some of the details of the job. It was apparent that he was already well briefed by Mr. Li who also came by to oversee the job, although he did not need to stay for the entire day. Jaime has been with Mr. Li for at least 20 years which is a testament of experience. The crew took their time to do the work properly. Also, the plastic tent that they set up in the foyer to keep the cold out was much appreciated since it was February. I got a beautiful ProVia fiberglass door that is factory painted, which means a smooth finish and no painting needed on my part, and sidelites with internal grids which makes cleaning the glass easy. When the job was finished everything worked as it should, including the security system, my house key for the new bottom lock as well as the reused top lock, and the doorbell. If quality is your foremost factor in hiring a contractor, Crystal Exteriors is the definitive choice for door replacement.

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